Customer Care Advisor

CCP

Posted 10 days ago, valid for 7 days

Dagenham, Greater London RM9 5RP

Full Time

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Sonic Summary

The role of Customer Care Agent offers a salary of £28,000 plus commission, based in Dagenham, East London.
Candidates are required to have previous customer service or sales experience in an office or contact center environment.
The ideal candidate should have experience with platforms like 'Gorgias' and 'Shopify' and a keen interest in fashion is advantageous.
The role includes a mix of inbound customer service and outbound sales calls, particularly focusing on 'abandoned basket' follow-ups.
Applicants should be willing to engage in sales calls and have some prior sales experience as part of their responsibilities.

Role: Customer Care AgentSalary: £28,000 (+ Commission)Location: Dagenham, East LondonOffice: On-site (Hybrid after 3 month probation)Hours: 9am to 5pm, Monday to FridayCCP are looking for an experienced Customer Care Agent / Customer Sales Advisor to wow customers, consistently delivering outstanding levels of customer service via email, telephone, and live chat, working for our fantastic client based in East London.Must Have: Previous customer service/sales experience working in an office environment or contact centre operation.Ideal Experience: Previous experience working in a contact centre customer service and/or sales position, working for a customer centric brand. Experience working with the “Gorgias” and/or “Shopify” platforms would be massively beneficial.In Addition: It would be hugely advantageous if candidates have a keen interest in fashion and/or fashion brands.Sales Component: After training, this role will evolve to include a mix of inbound customer service activity and outbound calls to warm customer leads, specifically "abandoned basket" follow-ups. As such, candidates will need some prior sales experience or a willingness to make sales calls as part of their role. There will be a commission incentive for these sales calls. This opportunity is being recruited for by CCP. If suitable, please apply and we’ll aim to respond to your application within 48 hours. If you’d like to know more about this opportunity before applying, please email .CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2007 we've built an incredible reputation for successfully partnering with brands looking to hire and supporting candidates looking to secure a new role, whilst consistently delivering great service.

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