Customer Service Advisor

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are recruiting a Customer Service Advisor to join the team located in Inverness! The position of the Facilities Duty Officer incorporates FM services and Customer Services in an active role where daily inspections, procedures and duties are carried out to the FM contract specifications.

The Role

• Provide a supportive role under the Facilities Manager and FM Supervisors
• Complete nominated tasks, customer care surveys, activities and projects organised in connection with our client
• Assist / contribute to maintaining the partnership and close working relationship with our client
• Comply with all company policies and procedures
• Identify, investigate, and report issues in relation to Maintenance, Customer services and Airport Facilities within the FM contract specifications and escalate / resolve to a satisfactory conclusion
• Maintain up to date knowledge in, and adhere to, all documentation in relation to Emergency planning and controls.
• Contribute towards the completion of Daily and Weekly tasks generated on a work schedule.

This is a maternity cover position ending July 2026.

Hours

• The current rostered hours are set out to cover the airport operational hours between 04:30am and 22:30pm
• Disruptions to scheduled working hours can result due to weather delays and airline / airport operational issues
• Rostered shifts to include on call duty (supplemented payment per shift over and above basic salary).

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.