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Customer Service Executive - Debt Management - Top 100 UK Employer! – Darlington DL1
£24,000 Performance Bonus - £30,000 OTE (No Sales)
Tailored Training - Office based - Amazing Culture & Benefits
Enjoy 25 days holiday bank holidays, free fresh fruit, and a packed calendar of social events all year round. Plus, receive exceptional training designed just for you to help you thrive.
Monday to Sunday Shift Rotation:
Mon–Fri, 8am–8pm - 2 weekends in 6 (WFH) 9am–1pm
We want resilient problem solvers, top communicators, great listeners, and customer service experts!
Are you a natural problem-solver with a calm, confident phone manner? This role is for someone passionate about making a real difference. You’ll be on the front line – supporting customers, understanding their situations, and delivering smart, balanced solutions with care and confidence.
Join one of the UK’s Top 100 Best Companies to Work For — a buzzing, supportive call centre team in Darlington where 90% of calls are inbound. This is not a sales role — it’s about listening, helping, and creating real solutions.
Responsibilities:
- Answer incoming calls quickly and professionally, ensuring all responses align with company policies and procedures.
- Communicate clearly and compassionately with customers, adhering to all internal and external guidelines.
- Provide regular feedback on call volumes and types to support team performance.
- Use our systems efficiently to keep accurate records for both clients and customers.
- Find balanced solutions, negotiating effectively to meet the needs of both customers and the business.
We Need:
- Experience in a similar call centre or a fast-paced customer service environment.
- Excellent communication and active listening skills—you must be confident and clear on the phone.
- Genuine enthusiasm, empathy, and a strong commitment to outstanding customer service.
- The ability to quickly understand information and adapt to changing situations.
- Confidence working independently and thriving as part of a team.
- The capacity to stay calm, focused, and effective even under pressure.
Demi @ Duval is recruiting, get your application over today!
