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Customer Liaison Coordinator

Customer Liaison Coordinator

Insight Select Ltd

Posted 3 hours ago, valid for 9 days

Dartford, Kent DA4 9EA

Full Time

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Sonic Summary

My client is seeking a motivated Customer Liaison Coordinator for a full-time position in Dartford.
The role involves being the first point of contact for clients, processing orders, managing returns, and ensuring high-quality customer service.
Candidates should have a customer-focused mindset and excellent communication skills, with previous experience in customer service or retail preferred.
The position offers a salary of £27,477 and requires a commitment to work 40 hours per week from 08:30 to 17:00.
This is a fixed-term contract until December 31, 2025.

Customer Service & Sales Advisor// Dartford // 1x Fix Term Contract - 1x permMy client is looking for a motivated and passionate Customer Liaison Coordinator to join their growing team. If you thrive in a fast-paced environment and are committed to delivering exceptional customer service, this role could be the perfect fit for you.As a Customer Liaison Coordinator, you will be the first point of contact for clients via phone and email. Your responsibilities will include coordinating projects, processing orders, managing returns, and ensuring world-class customer service. You will work both independently and collaboratively to meet performance targets while building strong relationships with customers.Key Responsibilities

Process customer orders accurately and efficiently using Salesforce and Sage
Manage time effectively to ensure high productivity and service quality
Build and maintain strong customer relationships through excellent service
Manage projects and complete administrative duties
Provide accurate stock and pricing information to customers
Resolve customer inquiries professionally and efficiently
Collaborate with internal teams to meet business objectives

What We’re Looking For

Customer-focused mindset with a passion for delivering great service
Excellent verbal and written communication skills
Proactive and self-motivated individual who thrives in a fast-paced environment
Strong problem-solving skills with a solutions-focused approach
Good IT skills, including MS Office (Salesforce knowledge is a plus)
Previous experience in customer service, retail, or operations is desirable

Package:

Full time, 40 hours per week, 08:30-17:00
Salary £27,477
On site
FTC until 31 December 2025

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