Customer Service and Fleet Accounts Executive - 12 mth FTC

Customer Service Executive

North Kent based with hybrid working (driver with own transport preferred due to location)

Full time 12 month FTC to cover maternity

Are you a passionate customer service professional with experience working with b2b customers and managing a technical product line?

Are you looking for a new challenge offering hybrid working?

Can you commit to a 12-month FTC?

If so, continue reading; this could be your ideal role!

This full-time Customer Service Executive role is focused on providing proactive customer experience to a range of business customers who are purchasing technical products.

Key duties include:

• Providing exceptional customer service, acting as the first point of contact for customers of this manufacturing business
• Communicating professionally with customers to gain a deeper understanding of their businesses and needs.
• Processing customer orders and returns accurately and efficiently.
• Working collaboratively with internal teams.
• Putting together quotations and managing documentation.
• Update the internal CRM system with accurate information of customers records.
• Managing fleet contracts, including processing orders and instructions as appropriate.
• Assisting the sales team in building and maintaining strong customer relationships while identifying cross-selling opportunities.

Essential Requirements:

• Significant solid experience in a relevant role, managing customer accounts within a company offering a technical product line
• Excellent customer service skills
• The ability to solve problems and work under pressure
• A positive outlook
• Good IT skills, with the ability to use MS Office to at least an intermediate standard
• Good CRM management experience

OUTSTANDING candidates will also have:

• Some technical expertise in Electronics

Why would you want to work here?!

• Competitive salary
• Generous benefits
• 25 days annual leave + BH
• Hybrid working
• Reputable, well-established company

If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.