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Customer Service Executive
North Kent based with hybrid working (driver with own transport preferred due to location)
Full time 12 month FTC to cover maternity
Are you a passionate customer service professional with experience working with b2b customers and managing a technical product line?
Are you looking for a new challenge offering hybrid working?
Can you commit to a 12-month FTC?
If so, continue reading; this could be your ideal role!
This full-time Customer Service Executive role is focused on providing proactive customer experience to a range of business customers who are purchasing technical products.
Key duties include:
- Providing exceptional customer service, acting as the first point of contact for customers of this manufacturing business
- Communicating professionally with customers to gain a deeper understanding of their businesses and needs.
- Processing customer orders and returns accurately and efficiently.
- Working collaboratively with internal teams.
- Putting together quotations and managing documentation.
- Update the internal CRM system with accurate information of customers records.
- Managing fleet contracts, including processing orders and instructions as appropriate.
- Assisting the sales team in building and maintaining strong customer relationships while identifying cross-selling opportunities.
Essential Requirements:
- Significant solid experience in a relevant role, managing customer accounts within a company offering a technical product line
- Excellent customer service skills
- The ability to solve problems and work under pressure
- A positive outlook
- Good IT skills, with the ability to use MS Office to at least an intermediate standard
- Good CRM management experience
OUTSTANDING candidates will also have:
- Some technical expertise in Electronics
Why would you want to work here?!
- Competitive salary
- Generous benefits
- 25 days annual leave + BH
- Hybrid working
- Reputable, well-established company
If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!
This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.
