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Customer Services - 25k-27k, permanent position, hybrid working (3 days in the office & 2 days at home). Location, Dartford, Kent.
Responsibilities:
- Be the first point of contact for customers calling into the company
- Possess an exceptional telephone manner and efficient administrative support to the customer. The ability to deal professionally, empathetically, and efficiently with quotes, orders and customer returns.
- The ability to identify and execute upselling opportunities as well as following up on warm leads (Quotes).
- Maintain core system (BC and CRM) and other systems to ensure records are in order and are kept up to date
- Answering incoming call traffic efficiently and effectively to remove pressure from your colleagues.
- Accurate processing of quotes, orders, returns and invoicing as required
- Make outbound calls to customers with outstanding quotes to help close the sale
Required experience:
- 2 years' experience in a call centre environment answering incoming traffic and making outgoing calls
- 2 years' experience in an outbound sales environment.
- Knowledge of CRM systems and processes
My client is a large and rapidly expanding Engineering company looking for a Customer Services expert for the UK fleet team.
If you are interested in the role, please 'APPLY' and submit your CV for immediate consideration.
