Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in-office 5 days a week and working for a highly regarded company Key Responsibilities 路 Respond to support queries via phone, email, or tickets 路 Troubleshoot and escalate technical issues 路 Write simple scripts (Python, PowerShell, JavaScript) 路 Maintain support documentation 路 Help users with application use and setup 路 Log and track incidents (using Salesforce Remedyforce, Jira) 路 Assist with testing updates and fixes 路 Work closely with IT and development teams 路 Shift work and some on call What Youll Need 路 Experience in 1st line application support (essential) 路 Strong communication and customer service skills 路 Basic scripting knowledge (Python, PowerShell, JavaScript) 路 Familiarity with IT support tools and processes 路 Calm under pressure and good at problem-solving 路 ITIL Foundation (preferred) Qualifications & Experience 路 Degree in IT/Computer Science or equivalent (preferred) 路 2 years in application support or customer service (preferred) 路 Junior developer experience a bonus Benefits 路 Company pension 路 On-site parking 路 Death in Service cover 路 Sick pay
Back to searchApplication Service Desk Analyst
Bridge Recruitment UK Ltd
Posted 19 days ago, valid for 6 days
Dartford, Kent DA4 9EA
Full Time
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Sonic Summary
- The role of Application Service Desk Analyst is available in Dartford/Hybris with a salary ranging from GBP27,500 to GBP29,000 based on experience.
- The position involves supporting users, troubleshooting application issues, and improving services in a hybrid work environment.
- Candidates are required to have at least 1 year of experience in 1st line application support and basic scripting knowledge in languages like Python, PowerShell, or JavaScript.
- Key responsibilities include responding to support queries, maintaining documentation, and assisting with testing updates and fixes.
- Preferred qualifications include a degree in IT/Computer Science and 2 years of experience in application support or customer service.
