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Customer Service Executive
Hybrid Flexibility
North Kent
Full time 12 months Maternity Cover
Are you a professional Customer Service candidate with B2B experience?
If so, then continue reading, this could be the ideal role for you!
Our client is seeking a motivated and dependable customer service candidate with excellent communication skills and experience in a B2B role. This is a fantastic opportunity to join a reputable business that values its employees!
Details of this Customer Service Administrator position include:
- Act as the first point of contact for all customers via email and telephone.
- Communicating with customers to gain a deeper understanding of their businesses and needs.
- Processing customer orders and returns in a timely manner.
- Support internal teams by providing quotes and appropriate documentation.
- Update the internal CRM system with accurate information of customers records.
- Managing fleet contracts, including processing orders and instructions as appropriate.
- Assisting the sales team in building and maintaining strong customer relationships while identifying cross-selling opportunities.
- Managing fleet fittings as and when required.
- Any other ad hoc duties as and when required.
To bag yourself an interview for this role you will have/be:
- Previous B2B customer service experience.
- Computer literate with knowledge all MS packages.
- Able to make independent decisions and prioritise own workload.
- Able to adhere to deadlines and timeframes.
- Excellent communication skills.
- Able to build and maintain stable relationships.
- Strong organisation skills.
- Flexible and methodical.
This is a great opportunity work within a company who are willing to contribute to development of their employees and full training will be provided.
My client also offers a generous benefits package including a generous discretionary bonus, pension scheme, death in service and 25 days AL + BH (Increasing within service).
If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!
This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment.
