Customer Service Coordinator

Customer Service Coordinator

27,000 - 29,000 per annum

Daventry, Northamptonshire

Monday to Thursday 8.30am until 5pm & Friday 8.30am until 4pm - 36.5 hours per week

Permanent

Our long established, manufacturing client located in Daventry, are currently recruiting for a permanent Customer Service Coordinator.

Customer Service Coordinator job role:

To provide sales and administrative support for all our clients products and sales office processes.

Customer Service Coordinator responsibilities:

• Be responsible for Sales support for both UK & Export customer enquiries/ orders for specified suppliers, plus support for other accounts / products.
• Provide general sales support for customer enquiries / orders for all other products.
• Provide sales / administrative support for field sales force.
• Be responsible for review of stock demand reports and monitoring stock levels for specified main accounts, plus support for other accounts / products.
• Be responsible for progressing products from specific suppliers and updating delivery information on to the Datafile system.
• Be responsible for ensuring all special purchase prices from suppliers for designated products are updated on the system.
• Provide the management team with updates on supplier performance.
• Provide first line support for specific product groups in the absence of the relevant Coordinators

Customer Service Coordinator requirements:

• Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
• Strong verbal and written abilities, as well as excellent listening and feedback skills.
• Fully conversant with IT systems
• Numerate and literate, with the ability to create strong relationships with customers and colleagues.
• Strong organisational skills with close attention to detail.
• Ability to work under own initiative and take decisions within own level of authority.
• Ability to multi-task, prioritise and manage time effectively.
• Able to work within a small team.

Please apply in the first instance with a copy of your CV.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.