Parts Specialist Advisor

We are currently looking for a Parts Advisors:

Key Responsibilities:

To assist the Dealer and Key Account Parts Support team, your main responsibilities will include:
* Managing and processing back orders
* Monitoring and following up on outstanding back orders
* Providing advice on parts availability and pricing
* Responding to dealer inquiries via ASiST
* Handling inbound and outbound calls
* Generating and completing back order reports
* Investigating and addressing claims and return requests
* Submitting pricing inquiries
* Placing orders accurately and efficiently
Qualifications & Requirements:
* Strong organizational and time management skills
* Excellent communication skills, both verbal and written
* Proficiency in Microsoft Office, particularly Excel
* Fluency in English (written and spoken); additional languages are a plus but not required
* Familiarity with the agricultural industry is advantageous, though not essential
* Ability to prioritize tasks effectively and manage competing deadlines
* Familiarity with relevant software applications
* Collaborative team player, committed to contributing positively to team culture and enhancing the brand image
* Self-motivated, proactive, and dedicated to improving dealer satisfaction
* Ability to handle stress and work effectively under pressure
* Strong punctuality and time management
* Willingness to travel (up to 20% of the year)
* Comfortable with public speaking and presenting when necessary

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.