Back to search
Customer Service Co-ordinator
Monday to Friday
08:30-17:00
Early finish on a Friday
27,000-29,000 DOE
CRC Recruitment is currently looking for an experienced Customer Service Co-Ordinator for a well-established business based in Daventry.
You will need to have experience in working in an office-based environment, as you will be providing sales and administrative support for all products and sale office processes.
We are looking for someone who is confident on the phone in speaking to new and exciting customers with previous experience.
Key Responsibilities:
- Be responsible for sales support for both UK & Export customer enquiries / orders for specified suppliers, plus support for other accounts / products.
- Provide general sales support for customer enquiries / orders for all other products.
- Provide sales / administrative support for field sales force.
- Be responsible for review of stock demand reports and monitoring stock levels for specified main accounts, plus support for other accounts / products.
- Be responsible for progressing products from specific suppliers and updating delivery information on to the Datafile system.
- Be responsible for ensuring all special purchase prices from suppliers for designated products are updated on the system.
- Provide management with updates on supplier performance.
- Be fully conversant with IT Systems (including Datafile & the CRM).
- Be fully conversant with office / order procedures.
- Become fully conversant with the pricing structure for all products in the product range.
- Provide first line support for specific product groups in the absence of the relevant Co-ordinators.
- Other ad-hoc duties as assigned by senior management.
What We're Looking For:
- Previous office-based experience in admin, coordination, or customer service.
- Excellent Communication skills
- Experience in delivering exceptional customer service
- Good IT skills
- Good numeracy skills
Benefits:
- Pension
- On-site parking
- 20+ BH holiday (After 4 years you will then gain a 1extra day up to 25 days a year holiday)
