Customer Service Advisor

SF Recruitment are pleased to be exclusively engaged with a fantastic business close to Central Derby to recruit for a Customer Service Advisor on a full time permanent basis.

We're looking for resilient, experienced, and proactive individuals ready to thrive in a fast-paced environment.

Role Details
Salary & Benefits:
Salary: £25,987 per annum
Holidays: 23 days annual leave, increasing by one day per year of service up to a maximum of 25 days.
Benefits: Free staff parking and a staff discount scheme.

Key Responsibilities
The core focus of this role is to deliver exceptional customer support across multiple channels, ensuring timely and positive resolution to all inquiries:
- Handle high volumes of incoming calls and respond to customer queries via email.
- Manage logistics, including tracking parcels, liaising with couriers, and resolving delivery issues.
- Expertly manage and resolve complaints related to damaged goods and service issues.
- Process all aspects of returns, replacements, and exchanges (authorising, arranging, and processing).
- Process financial adjustments, including raising credits and issuing refunds.
- Provide initial troubleshooting and product support (full training provided).

Essential Skills & Experience

The ideal candidate will possess:
- Minimum 2 years of proven, high-level experience in a customer service environment.
- Proven experience in effective complaint resolution and conflict management.
- Exceptional written and verbal communication skills with a proactive, customer-centric approach.
- Excellent organisational and problem-solving expertise.
- Strong resilience and flexibility to thrive in a demanding, fast-paced environment.
- Ability to be a strong team player and quickly assimilate detailed product knowledge.

If this role is of interest and you have the key skills needed for this role, get in touch today!