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Main Responsibilities:
As a Sales Administration and Logistics officer, you will be responsible for:
- Ensuring the smooth execution of administrative processes related to sales. You will manage customer orders from receipt to delivery, including invoicing.
- Managing transportation and distribution of goods from external suppliers to our company or directly to clients. You will work closely with external partners, such as shipping companies, freight forwarders, and warehouse providers, to ensure the efficient and cost-effective movement of goods.
Responsibilities:
- Order Processing: Check, record, track, and validate customer orders in the system (ERP SAGE). Follow up with customers.
- Invoicing and Dispute Management: Generate invoices in line with sales conditions, manage any payment disputes or delays, and maintain good relations with customers regarding these issues. Report to the group cash manager.
- Coordination with External Partners: Manage relationships with external logistics providers and customs office to ensure smooth and timely delivery of goods.
- Transportation Management: Oversee the transportation of goods from suppliers to the company, or from the company to the customers location, ensuring optimal routes and compliance with delivery schedules. Continuously track and monitor shipments and resolve any issues or delays in real-time. Customer delivery documentation generating.
- Internal Communication: Collaborate closely with sales, accounting, cash management, production, customer service teams to ensure optimal information flow.
- Support to the Service manager: Provide support to the Service manager on administrative tasks.
- Continuous Improvement: Propose solutions to improve administrative processes and customer relationships.
- Workflow Follow up of spare parts manufacturing (Progress and Delivery
Required Skills:
- Education: Minimum BTEC level 3 required.
- Experience: 2 to 3 years of experience in a similar role, preferably in a B2C environment.
- Technical Skills: Proficiency in office tools (Excel, Word, etc.) and ERP software. Familiarity with incoterms, customs procedures, transportation environment, must be able to read technical drawings.
- Communication Skills: Excellent written and verbal communication, communication skills to manage relationships with external partners and internal teams. Customer service orientation, ability to work in a team and manage priorities.
- Problem-Solving: Strong problem-solving skills, with the ability to resolve issues effectively and efficiently.
- Organizational Skills: Strong organizational abilities, with a keen eye for detail and the ability to manage multiple tasks and priorities simultaneously.
Personal Attributes:
- Responsiveness: You can quickly respond to any internal or external inquiries and resolve issues.
- Independence: You are able to make decisions and work independently while following internal procedures.
- Customer-Oriented: You have a strong customer service focus and are comfortable interacting with both internal and external stakeholders.
- Proactive: You take initiative and act quickly to resolve any issue that arise.
- Team Player: You work well within a team environment and collaborate effectively with colleagues and external partners.
- Adaptable: You can quickly adjust to changing priorities and work under pressure to meet tight deadlines.
- Reporting: Provide regular reports on the activity performance
