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Senior IT Support Engineer
Derby
Permanent
£35,000 - £40,000 (DOE)
Senior IT Support Engineer needed with strong Windows Server, Networks and IT Infrastructure skills.
A chance to join an established IT Managed Services business based in Derby.
Working from the Derby office 4 days/week with the option to work 1 day/week from home (WFH).
Must be willing to participate in the team 'on-call' shift rota. Typically one Saturday per month (paid at time and a half):
- Supporting a range of customer IT Infrastructure including: Windows Server, Networking, Switches, Routers, Desktops, Storage, Telephony, Applications, O365, SaaS/PaaS/laaS, Printers, Linux, Cloud (AWS/Azure).
- Trouble-shooting, diagnosing + resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers.
- Ensuring consistently high standards of customer satisfaction + delivering to agreed service levels (SLAs).
- Supporting IT projects including installations, upgrades + migrations.
- Mentoring / coaching a small team of 1st/2nd Line IT Support Engineers.
- Must hold a full UK Driving Licence + have your own vehicle.
- Experience of working for IT Managed Service Providers (MSPs) or IT Support businesses preferred.
- An IT Certification would be advantageous: MCSA, MCSE, MCP, CCNA, CCNP, ITIL, ITSM, CompTIA.
- Benefits: £35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/week WFH) + Overtime/On-Call Pay (x1.5T) + Health Care + Pension + Training & Career Development + More!
