Lettings / Resident Services Assistant

Role: Lettings / Resident Services Assistant

Location: Derby / Midlands

Salary: Up to £26,000 Plus Car Allowance (£1,750 pa/)

We are looking to recruit a Property / Lettings / Resident Services Assistant to join a contemporary Residential Property company offering modern apartment style living to Residential tenants.

This role will be based in the Derby area and will include travel to other areas of the Midlands across their modern apartment buildings. You will act as a key point of contact to Residents, from conducting initial property viewings to ongoing resident support and community engagement. We are looking for someone with exceptional people skills, a passion for sales and the ability to drive service excellence and high operational standards.

Key Responsibilities

• Conduct property viewings for prospective residents, working towards individual and team targets.
• Provide feedback on viewings, including property condition and pricing insights
• Perform routine inspections across the portfolio to ensure safety, cleanliness, and presentation standards are met.
• Manage key audits and ensure secure, organized storage of all keys.
• Liaise with the maintenance helpdesk to coordinate repairs, and communication with residents and quality assurance through inspections.
• Escalate community concerns to relevant departments or management as needed.
• Build strong relationships with residents, organize and deliver approved community events that enhance the resident experience
• Coordinate open days and property tours, and facilitate third-party access
• Provide administrative and project support to the senior team

Experience & Qualifications

• Previous experience in a customer-facing role within residential property, hospitality, or office space sectors.
• Understanding of health and safety responsibilities within residential property management.
• Proven ability to work in a sales / target-driven environment.
• Proficient in Microsoft Office and comfortable using multiple business systems.
• Strong interpersonal and communication skills, with the ability to build rapport quickly.
• Highly organized with excellent administrative skills and attention to detail

Company Benefits

• Enhanced Pension
• 25 days annual leave, plus UK bank holidays
• Life assurance
• Group Income Protection
• Private healthcare viaBupa(taxable benefit)
• Commitment to your learning and development
• Employee wellness resources and events
• Employee Assistance Programme
• Regular team building events

Please note: Hesketh-James are the agency working on this recruitment role.

Only candidates with the desired experience will be contacted due to the volume of applications received.

If you are passionate about property management and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity