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- To ensure Registered Locations are fully compliant with Local Authorities specifications, CQC KLOES and Policies and Procedures.
- To continuously, assess and monitor processes to achieve maximum standards (GOOD) following CQC inspections.
- To ensure the delivery of safe, personalised services to each individual service user through assessment, person centred planning and regular outcome focussed reviews of services.
- To build and maintain efficient communications streams with stake holders and to promote an engagement culture within each local community.
- To grow and develop services through increasing delivered hours and maximising referral opportunities
- To ensure good and safe practice in all activities relating to service user care by putting systems in place to support, monitor and evaluate care and services provided
- To ensure Service User Pathway is implemented and maintained, including Quality Assurance Visits and Surveys, promoting safety, effective relationships and improving communications
- To ensure Care Worker Pathway is implemented and maintained, including regular Team Meetings and Surveys.
- To ensure admin staff are provided with support, guidance and instruction to monitor performance enabling them to perform their role competently
- To proactively prepare inspections and audits in a timely manner through Improvements Plans and compiling folders.
- To ensure admin and care staff feel supported and informed of ongoing changes within the business and legislation.
- To investigate safeguardings and escalated complaints in detail providing an effective outcome and liaising with stakeholders and CQC when required.
- To monitor Compliance Trackers and Workflows ensuring that they are fully completed and effective outcomes achieved.
- To provide a notification to the CQC when dictated as per Policies and Procedures.
- To compile and provide relevant managements and compliance reports to the Operations Manager
- To identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth
- To analyse capacity reports and monitor referrals liaising with the Operations Manager.
- To participate in appointed meetings (Recruitment, Compliance, Governance,…) and to organise regular admin team meetings (area supervisors, coordinators) completing and sharing minutes.
- To liaise with Training Department, to monitor Training Matrix and Shadowing.
- To develop individual learning and development pathway and resource ongoing training to continuously update skills
- Ensuring that the anti-bribery management system requirements are applied and complied with in their department or function.
- Be aware of, and comply with, the company’s anti-bribery management system, including
- Carrying out the awareness training provided
- Refusing to accept or make bribes
- Reporting actual or attempted bribery, or other corrupt practices (there is a Whistleblowing mechanism for this)
- Assist the Antibribery compliance function (currently held by Head of Operations) in implementation of, and motoring of adherence to, the anti-bribery management system, potentially including conducting investigations.
