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Job Vacancy: Operations Manager - Commissioning (Care Homes)Location: NorfolkSalary: Competitive 65k+Reports to: Co-Chief Operating Officer
About the RoleThis is a key role that focuses on ensuring the successful commissioning of our new care homes, ensuring they are fully operational, compliant, and market-ready. You will take ownership of the entire commissioning process, leading operational readiness, regulatory compliance, recruitment, and service delivery. Your leadership will embed Kingsley's values and quality standards from day one, creating a safe and supportive environment that fosters exceptional care. Your work will also build immediate trust with residents, families, and stakeholders. The role will involve leading all aspects of the commissioning process with a clear focus on filling beds and establishing a strong market presence.
Key Responsibilities
- Commissioning Leadership: Lead all commissioning activities, ensuring timely and budgeted openings. Manage financial performance, reporting, and business development to ensure successful launch and steady-state operations.
- Recruitment & Training: Oversee the recruitment and training of key staff, ensuring that Kingsley's ethos and inclusive culture are embedded from the start.
- Compliance & Risk Management: Ensure legal and regulatory compliance across all areas of the care home. Implement action plans, manage operational risks, and ensure that the care home meets all necessary standards.
- Care Standards & Service Delivery: Maintain and enhance care standards, monitoring care delivery, and driving continuous improvements. Regularly review and monitor KPIs to ensure top-quality service.
- Stakeholder Relationships: Foster positive relationships with residents, families, staff, and agencies. Address concerns proactively and maintain regular communication with key stakeholders.
- Team Development: Mentor senior staff, ensuring ongoing development to enhance team capability and leadership within the home.
Skills and Attributes
- A proven track record in commissioning services in the care sector
- Extensive experience in managing operations within a care home or similar healthcare setting
- Strong people management skills, with the ability to motivate and inspire staff to deliver exceptional service
- In-depth knowledge of financial management, compliance, and regulatory requirements in the care home industry
- Excellent communication and interpersonal skills, capable of building relationships with diverse stakeholders
- Ability to analyse data and make informed decisions to achieve business objectives
- Knowledge of best practices in delivering high-quality care and creating a safe environment for elderly residents
- Ability to work independently and collaboratively in a fast-paced, ever-evolving environment
- Full UK driving licence required
What Will You Gain?
- You will join a supportive and caring team, putting people at the heart of everything we do. We believe that happy staff lead to happy residents, and we're committed to your personal development.
- You will have plenty of opportunities to learn and enhance your skills, with procedures and processes in place to guide you every step of the way.
- A generous Performance-Related Pay (PRP) scheme as part of your reward package.
How to Apply
Please email with updated cv's and any queries.
