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- Respond to written appeals for private parking charge notices with clear and accurate written communication.
- Review case data and compile appropriate responses for each appeal, ensuring compliance with procedures.
- Provide advice to customers over the phone on how to appeal parking charges.
- Prioritise tasks effectively and manage your workload autonomously.
- Meet key performance indicators (KPIs) and ensure targets are achieved.
- Ensure all responses and actions are accurate and consistent, maintaining high standards of work.
- Excellent written and verbal communication skills.
- Ability to work independently and manage your time effectively.
- Sound decision-making skills and the ability to resolve customer queries.
- A focus on accuracy and high-quality work.
- Proficiency in using Outlook, Excel, and Word.
- Ability to work quickly and accurately under pressure.
- Competitive salary of £23,000 per year.
- Pension scheme and Life Assurance Plan.
- Monthly performance incentives.
- 29 days holiday (including bank holidays).
- Ongoing training and career development.
- Free on-site parking.
- Refreshments provided.
- Smart casual dress code.
