Customer Service Advisor

KT & Coe Recruit are representing a respected and fast-growing business in Diss looking for a proactive and detail-driven Customer Service Professional If you're customer-focused, organised, and ready to make an impact in the motor claims industry, this opportunity is for you.

As part of the First Notification of Loss (FNOL) / Pending team, you'll be the initial point of contact for individuals and partners involved in road traffic accidents, including:

• Insurance brokers

• Solicitors

• Accident management companies

• Private individuals

• Taking new claim instructions and providing updates to clients

• Selling accident management services in a professional and persuasive way

• Organising delivery of hire vehicles

• Liaising with insurers, garages, and other stakeholders

• Managing case files using the company's case management system

• Assisting other departments when needed

• Supporting the management team with administrative tasks

This company is committed to your success and wellbeing, offering:

• Clear development and training programmes

• Regular appraisals linked to salary reviews

• Pension scheme with employer contributions

• £250 employee referral bonus

• Free on-site parking

• Company events and team socials

• Access to a comprehensive Employee Assistance Programme (EAP)

• Wellbeing programme focused on mental, physical, and financial health

• Additional holiday with length of service

• Opportunities to gain professional qualifications

• Paid overtime available