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- Lead, support, and inspire the Client Care Team
- Manage team performance, workloads, annual leave and absences.
- Oversee new personal injury referrals and allocate tasks effectively.
- Deliver training, development, and performance reviews.
- Represent the team in leadership meetings and share key KPIs with senior management.
- Build and maintain excellent, value-adding working relationships with colleagues across the business to explore new ideas and developments alongside sharing best practice.
- Ensure compliance with company policies and regulations.
- Collaborate with other teams, both third parties and across the business.
- Develop relationships with clients and colleagues by providing a friendly, efficient service.
- Key holder for opening and closing the office at the start and end of a shift.
- Proven experience in team leadership (legal, insurance or client services environment preferred)
- Strong knowledge of industry regulations and standards.
- Exceptional communication and client care skills
- Strong organisational and multitasking abilities
- A natural leader with a coaching mindset
- High attention to detail and a drive for continuous improvement
- Passion for supporting others to reach their potential.
- Experience with use of MOJ portal
- A supportive, inclusive workplace with a great team culture
- Clear progression and development opportunities
- Ongoing training and development support
- Company pension scheme
- Free on-site parking
- Employee Assistance Programme (legal advice, counselling, wellbeing support)
