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Complex Claims Handler

Michelle Denny Recruitment
Posted a day ago, valid for 17 days
Location

Diss, Norfolk IP22 4LP, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Michelle Denny Recruitment Consultancy is seeking an experienced Complex Claims Handler with a strong background in Personal Injury for a leading claims organization.
  • The ideal candidate should have extensive experience in managing high-value motor personal injury claims, particularly those valued at £100,000 and above.
  • The role offers a competitive salary of up to £50,000, depending on the level of experience, along with a hybrid working option of 3 days in the office and 2 days working from home.
  • Key responsibilities include handling a caseload of complex claims, conducting thorough investigations, and negotiating settlements with various parties.
  • Candidates must demonstrate excellent negotiation and decision-making skills, and ideally have a background in an insurer, MGA, or legal environment.
Michelle Denny Recruitment Consultancy is pleased to be partnering with a leading, specialist claims organisation in their search for an experienced Complex Claims Handler with a strong background in Personal Injury. This is a standout opportunity for professionals with proven experience managing high-value motor PI claims, including cases valued at £100,000 and above. Salary up to £50,000 depending on level of experience, option of hybrid working.Based in Diss, South Norfolk, the business offers a hybrid working option, (3 days in the office and 2 days WFH) combining office presence with the flexibility to work from home part of the week. The RoleAs a Complex Claims Handler, you will take ownership of a caseload of high-value, technically challenging motor personal injury claims, seeing them through from first notification to resolution. Your role will involve in-depth investigation, liability assessments, and settlement negotiation, all delivered with a high level of technical competence and customer care. Key Responsibilities
  • Handle your own caseload of complex personal injury motor claims, including those exceeding £100,000 in value.
  • Investigate liability thoroughly and assess quantum using medical reports and supporting evidence.
  • Negotiate and settle claims directly with solicitors, insurers, and third parties.
  • Identify and manage any indications of fraud or exaggerated claims.
  • Work collaboratively with legal and medical experts to bring claims to fair resolution.
  • Maintain accurate records, reserves, and follow internal processes efficiently.
  • Keep up to date with personal injury case law, legislative updates, and best practice guidelines.
What We’re Looking For
  • Extensive experience in handling high-value and complex personal injury motor claims, ideally within an insurer, MGA, or legal environment.
  • Confident working on cases valued above £100,000, including litigated matters.
  • Strong understanding of liability, quantum, and medical evidence interpretation.
  • Excellent negotiation, communication, and decision-making skills.
  • Ability to manage a busy and varied caseload independently.
  • A collaborative team player who can also offer guidance to peers when required.
  • Detail-oriented, organised, and driven by achieving fair and timely outcomes.
What’s on Offer
  • A competitive salary of up to £50,000, depending on level of experience.
  • Hybrid working option with a blend of office-based and WFH flexibility.
  • Career growth opportunities in a thriving, forward-thinking company.
  • Supportive and professional team environment with ongoing training.
  • Modern offices within walking distance of Diss train station and free on-site parking.
If you're a Personal Injury specialist ready to take on more complex, high-value claims in a progressive and supportive setting, we’d love to hear from you!Simply apply online or contact Julie Cloke on at Michelle Denny Recruitment Consultancy for a confidential discussion.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.