- Handle high-value domestic property claims (typically £50k–£100k+), managing each case from first instruction through settlement.
- Work from home while travelling to policyholders across the UK; flexible hours (some evenings/weekends).
- Control claim spend within your financial authority and produce clear ABI-standard reports.
- Coordinate contractors, assess reinstatement works, and monitor progress to completion.
- Deliver empathetic, customer-first service and maintain first-class file quality.
- Proven track record with complex or major loss property claims.
- Cert CII / Cert CILA (Dip level desirable).
- Solid grasp of insurance principles, subrogation, underwriting, and building-practice regulations.
- Full UK driving licence and residence within travel distance of Norwich.
- Strong communication, negotiation, and stakeholder-management abilities.