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Due to the commencement of a new round of funding, on the Help4Homes scheme, we are looking to employ a Help4Homes advisor to work towards our delivery of the scheme.
This is on a temporary basis with a chance of it becoming permanent
Main Duties & Responsibilities
- Call customers to offer energy saving advice, complete benefit entitlement checks and offer white goods replacements.
- Identify customers that may qualify for future hard/soft measures based on a telephone conversation.
- Where required, process retrofit assessments and co-ordination paperwork, also engaging with third parties to arrange these assessments.
- Where required, process paperwork at various stages of the process including potential submissions to energy companies.
Skills & Experience
Essential
- Strong understanding of Microsoft Office programs, especially excel
- Proven track record adapting to changes, especially where these affect the day-to-day processing of work
- Proven track record of working under pressure and to strict deadlines
- Excellent telephone manner
- Good communication skills
- Previous experience of 2 years or more in an administration role, within the last 5 years
- Self-motivated to complete any works required to a high-quality standard.
- Excellent customer focus and care skills.
Desirable
- Any previous experience working in the retrofit assessment industry
- A previous experience working with funded schemes
Job Type: Full-time
Pay: 12.50-12.56 per hour
Benefits:
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
