Customer Service Administrator

Customer Service Administrator

£25,000

Doncaster

Our client has seen an increase in business over the last year and are now in a position to recruit a Customer Service Administrator. You will be working in a team of 4 supporting all customer enquiries.

Duties include

• Respond to customer inquiries via email in a professional, accurate, and empathetic manner
• Resolve product or service-related issues by troubleshooting, escalating when necessary, and providing appropriate solutions
• Use templates and guidelines to ensure brand-consistent responses while tailoring messages to the customer's specific situation
• Answer inbound customer phone calls as required
• Work with internal teams (e.g. technical support) to resolve customer issues that require collaboration
• Keeping email inboxes organised
• Raise investigations when issues arise and document on an internal CRM system.

Experience

• Good communications skills
• Customer-centric mindset
• Previous administration skills
• Organisational & Time Management Skills
• Team Collaboration

Whats in it for you.

• Monday - Friday working hours
• Full time permanent - Office Based
• 25 days holiday + statutory
• Pension
• Onsite Parking
• Full training and support given

DONSM

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