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IT Support Assistant

UBT
Posted a month ago, valid for 5 days
Location

Doncaster, South Yorkshire DN3 3EE

Contract type

Full Time

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Sonic Summary

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  • A long-established business in the construction and industrial products sector is hiring an IT Support Assistant in Doncaster.
  • This full-time, office-based role offers a salary between £30,000 and £35,000, along with various employee benefits.
  • The position requires experience supporting a business with around 50+ users across multiple departments.
  • Key responsibilities include providing IT support, troubleshooting system issues, and managing IT activities.
  • The company promotes a supportive culture, with additional perks like a bonus scheme, pension contributions, and 28 days of holiday.
Description

A long-established and growing business within the construction and industrial products sector is seeking an IT Support Assistant to join their close-knit, supportive team based in Doncaster.

This full-time, office-based role offers the chance to work in a collaborative environment, where employees are treated like family and supported to succeed. You'll play a key part in supporting users across various departments while contributing to the ongoing development of the IT function.

The Role

You will support all areas of the business — including Sales, Marketing, Customer Service, Finance, and Warehouse — ensuring users can operate effectively. This is a hands-on and varied position that combines helpdesk support, system administration, and light technical project work.

Key Responsibilities
  • Provide IT support to internal users across all departments
  • Troubleshoot and resolve system issues as they arise
  • Manage and maintain a central log of IT activities
  • Support onboarding, offboarding, and user access changes
  • Assist with server patch management and application updates
  • Maintain asset registers, change logs, and key documentation
  • Liaise with external IT support partners and raise support tickets
  • Perform system security checks in line with company policy
  • Support reporting and data management using tools such as PowerBI and SQL
  • Help onboard external partners to document automation platforms
  • Supporting users with Microsoft 365 application (Outlook, OneDrive, SharePoint, Teams etc), Azure, Dynamics 365 (Customer Service), Sage200, SageCRM, Smartsheet
  • Assisting with testing and deploying changes on the company websites
  • Data management in internal systems such as SharePoint
Requirements
  • Strong working knowledge of Microsoft 365 (Outlook, SharePoint, Teams, OneDrive, etc.)
  • Familiarity with Azure, Dynamics 365 (Customer Service), and Sage 200/Sage CRM
  • Experience supporting a business of around 50+ users across multiple departments
  • Comfortable with remote helpdesk support and using various platforms
  • Basic understanding of SQL and experience creating reports in PowerBI or PanIntelligence
  • Proactive in supporting cyber security best practices
  • Experience working with internal systems such as SharePoint and Pimberly is desirable
Benefits
  • Hours - Monday- Friday 8am-5pm
  • Salary- £30,000- £35,000
  • Company wide bonus scheme
  • Pension Contribution
  • 28 days holiday
  • Birthday off
  • Team celebrations, lunches, Street food stalls, early finish etc
  • Employee of the month
  • Supportive, caring culture

Apply now in a few quick clicks

By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.