Back to searchIT Support Engineer
Edwards & Pearce Limited
Posted 3 days ago, valid for 4 days
Doncaster, South Yorkshire DN1 1DN, England
£30,000 per annum
Full Time
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Sonic Summary
- A fantastic opportunity exists for an enthusiastic IT Support Engineer to join a forward-thinking company that values its employees as key to its success.
- This permanent, full-time position requires 1 to 2 years of experience in a Helpdesk environment and offers a salary of £25,000 per year.
- The role involves providing technical assistance and support for computer systems, hardware, and software while ensuring efficient technology infrastructure operation.
- Candidates should have experience with Windows 10/11, server operating systems, mobile devices, and basic Microsoft Office 365 administration, along with strong customer service skills.
- The company, established for over 22 years, offers benefits such as free parking and development opportunities, highlighting their commitment to employee growth.
Our client is looking for an IT Support Engineer to join them on a permanent full-time basis; hours of work are 9am - 5pm (Monday to Friday).
THE BENEFITS:
Free parking.
Development opportunities.
THE ROLE:
Provide technical assistance and support related to computer systems, hardware, and software.
Use strong customer service and the ability to troubleshoot various IT issues effectively.
Ensure that the technology infrastructure runs smoothly and efficiently.
Pro-actively monitor, escalate, and pursue outstanding Helpdesk calls to ensure that they are responded to promptly.
Keep customers fully informed of the progress of their Helpdesk calls.
Specify, create customer sales orders, and order new equipment for installation and configuration.
THE CANDIDATE:
Minimum 1 to 2 years' experience working in a Helpdesk environment.
Experience of working in a 1st line support role.
Experience with Windows 10/11 and server operating systems.
Experience of Mobile devices Android & IOS.
Basic Microsoft Office 365 Admin.
Basic Network Troubleshooting.
Possess good communication skills and an excellent telephone manner.
Be driven, motivated and punctual.
Have great customer service skills.
Good problem solver and can work under pressure.
Possesses a positive attitude and has high attention to detail.
Be logical and methodical.
Possess a full UK driving licence.
THE COMPANY:
A forward-thinking firm who have been established for over 22 years and observe their employees as the heart of their business.
THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
