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Key Account / Operations Executive - Freight Forwarding
Location: Doncaster, UK
Salary: 30,000 - 35,000
Job Type: Permanent / Full-Time
Are you a skilled freight forwarding professional with a passion for building strong client relationships? Our client, a well-established international freight forwarder, is seeking a Key Account & Operations Executive to join their growing team.
This is a fantastic opportunity for someone with general freight forwarding experience who enjoys both the operational and customer-facing sides of logistics. You'll play a key role in supporting a close-knit operations team while managing key client accounts to ensure service excellence and continued business growth.
Key Responsibilities:
- Manage day-to-day operations across Air, Ocean, and Road freight.
- Serve as a primary contact for key customer accounts - ensuring smooth communication and service delivery.
- Support the operations team (currently 3 Operators) to ensure efficiency and high performance.
- Coordinate shipments from booking to final delivery, ensuring accuracy and compliance.
- Liaise with carriers, overseas agents, and suppliers to resolve issues and maintain service standards.
- Contribute to improving operational processes and client satisfaction.
Requirements:
- Proven experience in freight forwarding operations (Air, Sea, and/or Road).
- Strong customer service and key account management skills.
- Excellent communication and organisational abilities.
- Ability to thrive in a fast-paced, collaborative environment.
- IT proficient and confident using freight management systems.
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.
WR is acting as an Employment Agency in relation to this vacancy.
