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- Take full client-side responsibility for the General Build contract including responsive repairs and void works
- Lead and manage a team of technical officers to oversee daily contractor performance
- Chair contract governance meetings, manage variations, enforce sanctions, and ensure KPI targets are achieved
- Monitor and report on a repairs budget of approx. £14m, ensuring value for money and effective cost control
- Manage and respond to disrepair claims in collaboration with legal services
- Oversee delivery of minor planned works and contribute to preventative maintenance planning
- Lead leaseholder Section 20 consultations and act as a witness in tribunals as needed
- Engage with internal and external stakeholders to develop service improvement plans
- Deputise for the Head of Repairs when required and represent the service at senior meetings
- Proven experience managing multi-million-pound repairs and maintenance contracts
- Strong leadership experience with the ability to inspire and manage multidisciplinary teams
- Expert understanding of responsive repairs, compliance, and housing legislation
- Experience managing disrepair cases, legal liaison, and S20 consultations
- Advanced communication, negotiation, and reporting skills
- Ability to drive service improvement through innovation and resident engagement
- HHSRS-qualified and familiar with contract performance frameworks
- Degree or equivalent qualification in Construction, Surveying, or Contract Management preferred
