Freight Forwarder

Freight Forwarder –Join P&O Ferrymasters, a proud member of DP World, a global leader in logistics and supply chain solutions.  We are looking for a Freight Forwarder to join our team in Dover, Kenton a full-time permanent basis. 

Your role: 

Our Freight Forwarders are a key part of our team, delivering an outstanding service to our international client base. Your main responsibility will be to oversee the collection and delivery of goods, ensuring we consistently meet and exceed our high service standards. This role is all about collaboration and effective communication while maximising contract profitability, making it perfect for those who thrive in team-oriented environments. 

Key responsibilities: 

• Coordinate cost-effective collection and delivery services, utilising both in-house and subcontracted resources while upholding service standards. 

• Maintain open lines of communication with customers, especially during service disruptions, and work closely with hauliers to guarantee accurate job completion. 

• Address and resolve delivery-related queries and incidents such as refused loads and damages, ensuring any issues with purchase invoices are managed effectively. 

• Update in-house systems post-delivery, ensuring accurate invoicing and preparing reports to monitor profit margins and financial accuracy. 

• Ensure compliance with statutory requirements, particularly for hazardous loads, and maintain proper documentation. 

• Build and cultivate relationships with key accounts, raising service incidents and managing insurance claims when necessary. 

• Utilise systems such as SAP for planning UK and European road loads, ensuring all core and support procedures are understood and executed. 

About you: 

We are looking for an enthusiastic, detail-oriented and experienced Freight Forwarder. You will have strong organisation, communication and problem-solving skills.  Customer focused, takes ownership and have the ability toprioritise own workload and work to deadlines.  A solid understanding of computer packages, especially Microsoft, as well as a good standard of education in Maths and English is essential. 

Who are we 

We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea. 

We operate from over 20 locations in 13 countries and work with some of the best-known global household names. 

We are a part of DP World who are one of the largest global logistics companies in the world; at any one time 10% of all shipping containers in the world are being shipped by DP World. We are proud to lead the future of logistics to help enable global trade in the 21st century and beyond. 

We offer: 

A salary of £27,000 - £31,000 per annum (depending on experience), working full-time, 40 hours per week. Other benefits include Company pension, P&O Ferries travel concessions, and an Employee Assistance Scheme, backed by a wellbeing programme along with opportunities for personal and professional training and development. We also offer a benefits platform including a range of voluntary health insurances, cycle to work, and retail discounts.  

Do you have what we’re looking for And does this Freight Forwarder role sound like the perfect opportunity for you We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible. We look forward to hearing from you! 

Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.  

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. 

No recruitment agencies, please 

Additional keywords: Freight Forwarder, Logistics, Shipping, Supply Chain, Customer Service, Compliance, Road Transport, Rail Transport, Sea Transport, Multimodal  

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