Back to search
- Respond to general enquiries, providing advice to residents.
- Process mutual exchanges, successions, and other types of assignments.
- Work with residents and their advocates, considering management transfers in cases such as domestic abuse, gang violence, or MARAC recommendations.
- Collaborate with managing agents and the Resident Support Team to address safeguarding issues and ensure residents receive necessary help.
- Work with the Estate Standards Team to resolve maintenance issues.
- Partner with the Community Safety Team to log cases and conduct joint investigations when required.
- Progress tenancy enforcement action and manage legal cases with support from the Legal Team.
- Carry out tenancy visits and ensure issues such as repairs or safeguarding concerns are addressed.
- Review service charge bills and address any discrepancies.
- Support the management of empty homes, collaborating with the Repair and Allocations Teams for efficient turnaround.
- Conduct viewings and sign-ups, ensuring a seamless customer experience.
- Maintain accurate records and documentation.
- Be part of a paid 24/7 emergency duty rota (approx. 1 week every 8-10 weeks).
- A housing qualification or equivalent Housing Management knowledge is desirable. We welcome applicants who are passionate about social housing.
- Experience working with managing agents.
- Strong knowledge of tenancy management.
- Ability to adapt in a dynamic environment, responding to emerging priorities.
- Excellent relationship-building, interpersonal, and influencing skills.
- Experience working to tight deadlines and delivering high-quality outputs.
- Strong communication skills and the ability to engage with a variety of people.
- Proficient in Word and Excel.
- Commitment to confidentiality and data protection.
