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Key Account Manager - Manufacturing
Location: Droitwich
Job Type: Full-Time -On-site
Hours: Monday to Thursday 8.30am - 5.15pm and Friday 8am - 1pm
Salary: £30,000 - £33,000 p.a. + Benefits
Industry: Manufacturing / Engineering
Are you a confident communicator with a passion for delivering exceptional customer service? Do you thrive on building strong client relationships and solving problems collaboratively? We are currently recruiting for a dynamic Key Account Manager to join a growing manufacturing organisation specialising in bespoke manufacturing solutions for a diverse range of industries.
This is an exciting opportunity for an ambitious individual to become the vital link between customers and the business, ensuring satisfaction, loyalty, and continuous growth.
The Role:
You will act as the voice of the customer within the business-managing enquiries, resolving challenges, and ensuring projects run smoothly from initial contact to order fulfilment. With a strong focus on relationship building, you will oversee key customer accounts, liaising with internal departments to deliver tailored solutions that meet and exceed expectations.
Key Responsibilities:
- Manage incoming customer enquiries via email, phone, and web, ensuring a timely and effective response.
- Gather essential information to assess feasibility, generate quotations, and gain internal approvals.
- Follow up quotations, handle technical queries, and convert opportunities into confirmed orders.
- Oversee the contract review process and liaise with production to ensure delivery timelines are met.
- Maintain ERP systems with accurate customer and product data (BoMs, routings, pricing).
- Proactively manage relationships, resolve complaints, and support small-scale engineering changes.
About You:
- Previous experience in a Customer Service, Account Management, or Sales Support role within a manufacturing or engineering environment.
- Organised, detail-oriented, and able to juggle multiple tasks under pressure.
- Highly numerate with a solution-focused approach to problem-solving.
- Confident working with ERP/CRM systems and Microsoft Office applications.
Ready to take the next step in your career?
Apply now with your updated CV or contact our recruitment team for more information. This is your chance to join a thriving industry leader with a reputation for quality and innovation.
