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Are you a Customer Service professional looking for a company that will invest in your development?
Join an award-winning consultancy with exposure to wide variety of customer service issues across all different sectors.
Job Overview
The role requires you to excel in enthusiasm and provide great client service as part of the account management team. Somebody who is driven, hardworking and has a strong background in complaint handling who could hit the ground running adding huge value to the account management team.
Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions.
Day-to-Day Responsibilities
- Take ownership of all client service issues and offering a suitable resolution to any concerns raised.
- Ensure all client queries, service issues and requests to cancel are thoroughly investigated and resolved in line with SLA through discussion with the client and appropriate internal stakeholders whilst focusing on client resolution and retention.
- Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage.
- Carry out onboarding calls with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding.
What you Bring to the Team
- Demonstrative customer service skills with a particular focus on rapport building and relationship management.
- Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.
- Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.
- Ability to build and cultivate good working relationships with internal departments across various jurisdictions.
50594LS
INDIRE
