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Our clients are an exciting, forward-thinking brand in financial services. They are looking for an Advice Quality Team Leader to join on a full-time, permanent basis.
The Advice Quality Team Leader role provides daily oversight of the Advice Quality teams case load and supports the team ensuring delivery within the agreed measures.
Role Responsibilities:
- Working closely with the AQ management team
- Working to ensure resource allocated and timescales met by day-to-day monitoring of workloads and AQ Manager kept adequately informed and prepared.
- To carry out own allocation of desk-based file checking for our client and member firms across the full range of financial services, excluding defined benefits schemes.
- Sharing and delivering regular updates as observed from the team and the delivery and monitoring of MI.
- To provide desk-based file review services to the Support Service brand members, clients and prospects across the full range of financial services products.
- Providing support with training and updates to the team and to our clients.
- As Team leader you would be responsible with the managers to ensure the team continue to deliver quality desk-based file checking for clients, members, and prospects, across the full range of financial services products within our agreed service delivery time scales.
- Support the Advice Quality Managers to develop and enhance processes and procedures to increase productivity within the team.
- Keep up to date with all regulatory and industry changes and assist in the dissemination of the information to the team.
- Maintain, track and report accurate MI to management as required to agreed timescales.
- Lead the team with the support of the Quality and Development manager in the absence of the Advice Quality Manager.
Key Skills and Experience:
- Previous experience in a compliance and/or file reviewing / advice quality role desirable.
- Minimum level 4 qualification
- Breadth of technical compliance and product knowledge in investments, Pensions, mortgages, and protection.
- Advantage to hold knowledge of IHT/Specialist products/Trusts/SGB
- Beneficial additional qualifications; ER, LTC, Mortgage and Protection.
- Management and/or training experience.
- Excellent customer service skills
- Proficient in the use of Microsoft Office and Teams and IT in general
- Excellent communication and telephone skills.
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.
If you would like this job advertisement in an alternative format, please contact MERJE directly.
