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We're hiring for a Customer Service Specialist to join a small but busy team, in Bristol. On offer is a basic salary up to £30,000 per annum, no shifts or weekend work, Monday - Friday, 9am - 5pm only and free onsite parking. Ideally, they need somebody that has good experience within telephone-based customer service, managing various situations from onboarding new clients, retaining clients and dealing with complaints.
The role of Customer Service Specialist involves:
- Dealing with all incoming queries from clients.
- Assisting with any issues and liaising with the correct team to resolve them.
- Upselling additional products or services that suit their needs.
- Processing of new orders or any changes that need to be made.
- Focusing on dealing with complaints and retaining customers.
- Ensuring the retention levels for customers is kept at a good standard.
For the Customer Service Specialist role, you need:
- Previous experience in an office-based/telephone-based CS role.
- Ability to work well within a busy environment and enjoys a varied role.
As the Customer Service Specialist, you'll get:
? Basic salary up to £30,000 per annum.
? Onsite free parking.
? Early finishes on a Friday.
? Opportunity to progress your role long-term.
? Summer and Christmas team get togethers.
? Casual office vibe - not corporate!
Please apply below or send your CV to .
