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One of our clients is looking for an experienced concierge to join their team at a Luxury Residential Building based in Vauxhall.
About you:
- Experienced in luxury settings - Residential or Hotel
- 5 star customer service.
- Excellent communication skills.
- Proactive and can do attitude.
About the role:
Shift pattern: 4on 4off, 7am to 7pm
Salary: £30,240 per annum
Duties:
- Welcoming residents and visitors into the building in a polite and friendly manner.
- Provide a presence in the building and in the main reception area.
- Dealing with all residents requests and complaints efficiently.
- Taking inbound phone calls, redirecting, or taking messages as required.
- Accurate parcel handling and recording.
- Key management including signing out of key cards to contractors and ensuring their prompt return.
- Maintaining a log book of current and past contractors and on-site visitors.
- Internal and external patrols of the development
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident's needs.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers, and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
- Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Light cleaning duties to ensure the building is kept clean, tidy and presentable.
- Report any incidents, problems, or complaints to the appropriate manager promptly.
- Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
- Complete the am/pm/overnight operational reports and handover and report any operational issues.
