Customer Service Coordinator

​​​​​​Customer Service Coordinator – Motorsport & Manufacturing | £27,000 + Bonus | Bridgwater

An exciting opportunity has arisen for a Customer Service Coordinator to join a highly respected precision engineering manufacturer based in Bridgwater, Somerset. Supplying to world-renowned automotive and motorsport brands including Porsche, Ferrari, and others, the company is a recognised leader in high-performance sealing solutions.

As part of the Operations team, you'll act as the key liaison between customers and internal departments, managing orders from enquiry through to delivery while ensuring high levels of service are consistently maintained.

Key Responsibilities:

• Process customer enquiries, quotations, and purchase orders accurately and efficiently
• Liaise daily with Production and Planning teams to schedule and update customer orders
• Provide updates and acknowledgements to customers in a timely manner
• Support ongoing customer relationships and represent the business professionally
• Work cross-functionally with departments including Technical, Quality, and Purchasing
• Follow up on quotes and contribute to performance and delivery targets
• Assist in process improvements and support continuous improvement initiatives
• Provide cover and collaboration with the Purchasing & Planning Administrator
• Occasional travel to UK-based customers or suppliers (approximately once per month)

Candidate Profile:

• Minimum 2 years’ experience in a customer service role within a manufacturing environment
• Confident communicator, both written and verbal, with a professional approach
• Highly organised, detail-oriented, and capable of managing multiple tasks
• Proficient in Microsoft Office (especially Outlook and Excel)
• Able to work independently and solve problems proactively
• Strong team player who is adaptable and eager to learn
• An interest in motorsport or engineering is highly desirable

Preferred But Not Essential:

• Experience dealing with technical enquiries or working in a sales support capacity
• Understanding of supply chains or production planning environments

What’s on Offer:

• Salary: £27,000 per annum
• Annual bonus: 4%
• Working hours: 37.5 per week (Monday to Friday), with an early finish on Fridays
• Holidays: 25 days plus bank holidays
• Sick pay and private pension scheme
• Hybrid working model (on-site in Bridgwater with occasional home working)
• A rare opportunity to work with prestigious motorsport and engineering brands

This is an excellent role for a customer-focused professional looking to grow their career within a fast-paced and technically fascinating sector. If you're ready to be part of a collaborative and high-performing team, we want to hear from you.