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Food and Beverage Manager
£40,000 - £45,000 Basic Salary +gratuities and £2.5K bonus. Package over £50k on achieving KPIs
Location:F&BReports to:General ManagerTerms:Full Time
About Us
Nestled in the scenic Scottish Countryside just three miles from Dunblane, a romantic Victorian country estate encompassing 34 acres of woodland and landscaped garden.
Over the years, weve nurtured a team of engaging hospitality experts, who take pride in creating meaningful experiences for our guests. From all walks of life, we come together and combine our collective flair for hospitality to create relaxing, carefree escapes.
Reopened in March 2023 after an extensive refurbishment just the first of many planned updates to the estate. The aspiration is to breathe new life into this historic mansion, with an exquisite, contemporary aesthetic and refreshingly relaxed vibe.
About the Role
Working in partnership with the leadership and management team to drive an effective food and beverage operation to ensure success in line with the strategic goals and aspirations.
You will add value to the guest experience through the food, drink and service operations; offering consistency, driving sales and maximising revenue and profit opportunities.
Responsibilities:
To work closely with the executive chef and the kitchen team to deliver a harmonious and collaborative working environment within the department.
To support in controlling payroll in line with business levels and budgeted targets.
To support to drive revenue and meet or exceed budgeted and forecasted revenue targets.
Control costs and expenditure in line with business levels and budgeted KPI targets.
To work with, build and maintain positive working relationships with all departments in the hotel.
To demonstrate strong leadership and communication skills to inspire and facilitate service excellence throughout the F&B operation.
To take an active role in driving the brand culture throughout the property and lead by example, welcoming new team members and helping them to settle into the business.
Assist managers to develop and implement departmental training plans.
To oversee the consistent delivery of service across the Food & Beverage operation.
To maintain, enhance and add value to service standards for all Food & Beverage areas of the hotel.
To attend and participate in required hotel meetings and where required represent the F&B departments.
To follow current F&B trends and introduce any new initiatives to the hotel that would benefit the business in a positive way in terms of guest experience, efficient costing, and revenue generation.
To review, monitor and contribute to SOP standards and practice throughout the F&B Operation.
Proactively working with PR and Marketing to maximise revenue and guest experience.
To monitor and review guest feedback to ensure the food delivered is of exceptional quality across the F&B operation.
To ensure hotel liquor stock control is effective and achieves set liquor targets in line with audit standards and company procedures.
To ensure all compliance requirements in terms of licensing, training to include H&S and monitoring, reviewing and due diligence are being performed and achieved consistently throughout the F&B Operation.
Analyse information concerning the food and beverage operation such as daily food sales, guest projections, and labour costs to prepare budgets and maintain cost control for all food and beverage using and following standard business procedures.
Ensure all F&B Outlets reconcile all cash and credit cards on daily basis.
Ensure there are no open NRAs relating to F&B Ops departments unless Finance department aware.
Ensure daily productivity targets are met as set by the Financial Controller.
Work closely with Financial Controller to ensure F&B Operations understand and deliver daily productivity.
People
To support the F&B Management team in managing the recruitment, retention and training of colleagues across the division.
To facilitate, promote and support ongoing training and mentoring of the F&B teams to achieve their full potential.
Conduct annual performance appraisal with direct reports and oversee the performance appraisal process for the F&B team.
Arrangements are in place to ensure that the team are inducted and trained on commencement of employment and that thereafter they receive regular, structured training and assessment in all aspects affecting their job.
To ensure that proper training and assessment records are kept.
Manage, motivate, and develop individuals within the team to enable them to meet current and future team and guest needs.
Reward and recognise individual and team performance to encourage an engaged and motivated team.
Lead by example in developing a customer focused engaging service driven hospitality offering to our guests and internal team members.
To ensure that work life balance is respected.
To ensure that team members act in a responsible and professional manner at all times & deal with any problems professionally.
To ensure that all team members are aware of their importance within the organisation and the responsibility they have for safety.
To seek opportunities to develop yourself in relation to technical training and personal development.
Oversee performance reviews to ensure that managers are effectively using the people development tools and performance management procedures.
Key Skills
A passion for customer service with your own unique flare with strong problem resolution skills
Confidence in handling customer complaints to ensure satisfaction levels are restored in the event
something doesnt go to plan; displaying empathy and a professional approach at all times
Strong communication skills through a variety of means
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. Proactive and organised.
High standards of cleanliness
Good numeracy and literacy skills
The ability to work on your own and as part of a team
