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- Competitive salary of £25,500, depending on experience
- A range of company benefits
- Friendly, inclusive, and supportive team culture
- Clear opportunities for career growth and development
- Be the first point of contact for Dutch-speaking customers across phone, email, live chat, and social media
- Deliver outstanding customer support and resolve queries efficiently
- Promote products and services, using up-selling and cross-selling techniques where appropriate
- Process orders, returns, and refunds in line with company procedures
- Maintain accurate and detailed records of customer interactions
- Escalate unresolved issues to the appropriate internal teams
- Meet and exceed service KPIs including AHT and CSAT
- Share customer insights to help improve service delivery
- Fluent in Dutch and English – written and spoken
- Previous experience in customer service or a similar role
- Excellent communication skills with a customer-first attitude
- Strong attention to detail and confident problem-solving skills
- Ability to multitask and stay organised in a fast-paced environment
- Comfortable using CRM systems and standard office software (e.g., MS Office)
