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- £50,000 - £55,000
- Office Based
- Company Car Allowance
- Employee Assistance Programme
- 40 Hour Week
- Mobile Phone & Laptop
- 25 days Holiday & Bank Holidays
- Manage day-to-day operations of the fire alarm and security service department.
- Supervise and support field service technicians, ensuring work quality, compliance, and safety standards are met.
- Oversee scheduling, dispatching, and coordination of service calls, inspections, testing, and emergency responses.
- Provide technical guidance and troubleshooting assistance for fire alarm and security systems, including intrusion alarms, CCTV, and access control systems.
- Maintain up-to-date knowledge of NFPA, NEC, IBC, UL, and other relevant codes and standards.
- Interface with customers to resolve issues, review performance, and build long-term relationships.
- Collaborate with sales, project management, and installation teams for smooth transitions between installation and service phases.
- Monitor and manage KPIs, technician productivity, and service ticket resolution times.
- Maintain inventory levels, order parts, and manage tools and equipment for field staff.
- Ensure all documentation, reports, and compliance records are accurate and submitted on time.
- Assist in recruiting, training, and mentoring new team members.
- Complete Understanding Of fire & security systems.
- Experience With Managing Engineers
