Customer Support Representative

We are actively recruiting for a Customer Support Representative to join a Dunstable based company. Our client are one of the market leaders within their sector, nationwide, and within Europe. They are recruiting for this position due to continued growth.

Working Hours: 08:30am- 17:30pm, Monday to Thursday and 08:30am- 16:30pm on Fridays.

Location: Dunstable.

Contract Type: Perm.

Overview:

• To provide a friendly & professional service, while ensuring excellent customer service is given to all external clients, and third-parties. As a part of the Customer Support team you will complete various duties, and you will play a central part in ensuring all office administration is processed, and completed. This is a busy team, with a large volume of inbound and outbound calls.

Main Duties & Responsibilities:

• To provide first class customer service to all clients.
• Supporting with internal & external enquires.
• Assisting the internal sales team with order processing, sales support and new business leads.
• Handling a high level of incoming sales enquiries, via telephone, email and online chat.
• Support various on-going outbound calling campaigns about new products, including promotions to existing customer base.
• Ad hoc projects and tasks as and when directed by Customer Services Director.
• Preparing quotes, works requests and invoices, when required.
• Completing all relevant office administrative tasks.
• Thriving on a high volume of inbound calls, ensuring every call is answered within three rings, adhering to client SLA's and internal processes.
• Working with the internal sales team to support the area managers in hitting monthly targets.
• This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the business.

Skills Required:

• Prior customer service or sales support experience.

• Confident and willing to make a large number of outbound calls.

• Experience within the manufacturing industry is preferred, however, not essential.

• Strong admin skills, with excellent attention to detail.

• Enjoys sales based environments.

• A polite and positive personality, with the skills required to ensure you remain calm and professional at all times.