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- Provide an unrivalled customer serviceÂ
- Process Improvement - Identifying opportunities for improving HR operational processes and workflows.
- Support process standardization and improvement efforts within People Services and communicate changes to the wider People Team and NWG colleagues.
- Assist in maintaining accurate and up-to-date maintenance of employee data related to payroll.
- Help monitor data integrity and quality and assist in addressing data quality issues.
- HRIS Administration:
- Support the maintenance of the HRIS system, with regards to payroll information.
- Provide front-line payroll support, ensuring compliance with HR policies, procedures, and legal requirements.
- Support the People Services Team (Payroll) in delivering an efficient and effective transactional and first-line advisory service.
- Assist with daily activities, including workload management, task assignment, and performance tracking.
- Assist with payroll processing/payroll team leader activities in the event of team leader absence.
- Collaborate with team members to optimize resource allocation and service delivery, ensuring timely completion of cyclical plans and deliverables.
- Participate in regular 1-2-1 meetings and Connect Conversations.
- Assist in generating regular and ad-hoc reports on HR metrics, trends, and insights, particularly related to Payroll activity.
- Support the analysis of data to identify patterns, risks, and improvement opportunities.
- Assist in providing reports and data-driven recommendations to support decision-making by the HR management and leadership team.
- Support HR projects, system implementations, process improvements, policy updates, and organizational change initiatives.
- Contribute to the execution of projects and effective stakeholder management.
- Support internal and external audits relating to payroll.
- Microsoft Office Suite
- Oracle EBS Payroll
- FUSION HCM Cloud
- Sage Payroll
- BACS and CHAPS payments/recalls.
- Control account management
- Non-Invoice Payment Requests (NIPER)
- iProcurement
- Sound understanding of the principles and key components of payroll Knowledge of payroll legislation and payroll best practice
- Familiarity with Benefits including salary sacrifice arrangements and other Wage Deductions
- Sound Decision-Making Skills, Ability to Work to Deadlines
- Experience of delivering payroll improvements
- Extracting reports from a database and analysing information.
- Knowledge of document storage systems e.g., SharePoint.
- Chartered member of the CIPP Payroll Technician Certificate (or willingness to work towards CIPP qualification).
- Analytical mindset with the ability to leverage data and metrics for decision-making and process improvement.
