- Manage and nurture client accounts within engineering & manufacturing sectors
- Coordinate engineers' site visits and prepare client documentation
- Process technical reports, customer requests, and sales orders
- Maintain and update CRM records and technical documentation
- Liaise with production, logistics, and engineering teams to ensure smooth service delivery
- Handle incoming client communications (calls, emails, in-person queries)
- Generate and act on daily performance and service reports
- Strong admin background, ideally within a technical or service-led industry
- Confident using MS Office, especially Excel, Word, and Outlook
- Excellent communication and relationship management skills
- Self-motivated and able to meet deadlines in a fast-paced setting
- A customer-first mindset and a team player attitude