Assistant Aftersales Manager
About the Role
We're looking for a motivated and experienced Assistant Aftersales Manager to join our client's successful dealership team. This role supports the Aftersales Manager in the day-to-day running of the service department - helping drive performance, maximise profitability, and ensure customers receive a first-class experience at every visit.
Key Responsibilities
Assist the Aftersales Manager in the efficient daily operation of the service and parts departments.
Supervise and motivate the service advisor and workshop teams to deliver exceptional service levels.
Ensure all work is completed on time, to brand standards, and with maximum efficiency.
Manage job flow, workshop loading, and technician productivity.
Support customer handling - resolving issues quickly and professionally.
Monitor key KPIs including labour sales, parts sales, and CSI scores.
Support warranty processes, invoicing accuracy, and cost control.
Identify training needs and help develop the team's skills and performance.
Step up and deputise for the Aftersales Manager when required.
About You
Proven background in automotive service, workshop control, or assistant management.
Strong leadership, communication, and organisational skills.
Focused on delivering high customer satisfaction and workshop efficiency.
Confident working to targets and analysing performance data.
Experience with manufacturer systems and DMS platforms is advantageous.
Full UK driving licence preferred.
What's on Offer
Competitive basic salary + performance bonus
Manufacturer training and career development opportunities
Company benefits package
Supportive and professional working environment
Back to searchAssistant Aftersales Manager
Pembrook Resourcing
Posted 2 days ago, valid for 21 days
Eastbourne, East Sussex BN21 3PA
£32,000 - £44,000 per year
Full Time
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Sonic Summary
- The role of Assistant Aftersales Manager requires a motivated and experienced individual to support the Aftersales Manager in managing the service department at a successful dealership.
- Key responsibilities include supervising service advisors, managing workshop efficiency, and ensuring customer satisfaction while monitoring key performance indicators.
- Candidates should have a proven background in automotive service or assistant management, along with strong leadership and communication skills.
- A competitive basic salary is offered along with performance bonuses, manufacturer training, and a comprehensive benefits package.
- Applicants are preferred to have experience in the industry and a full UK driving license, with a focus on delivering high customer satisfaction.
