IT Lead

Objective/purpose

To lead and deliver robust, responsive, and forward-thinking IT support across the organisation, with a focus on maintaining and enhancing billing systems. This role aims to ensure operational continuity, drive technical innovation, and support field-based and internal teams through hands-on problem-solving, system optimisation, and collaborative development of IT infrastructure and workflows.

Principal roles and responsibilities

• Provide responsive and effective IT support to internal teams.
• Maintain, troubleshoot, and enhance billing system.
• Tracking and ensuring connectivity, investigating and resolving issues with non-communicating softwarein collaboration with technical staff and field engineers.
• Travel to sites to install, repair, and configure hardware.
• Assist in generating and sending bills via the billing platform.
• Contribute to the development and optimisation of internal IT workflows and processes.

• Working with software suppliers to create, test and implement new solutions.
• Carrying out other tasks and duties as required appropriate to the post.

Knowledge, Skills and Experience Required

Essential:

• Proactive and self-motivated with a strong sense of ownership.
• Strong organisational skills with the ability to manage and prioritise your own workload.
• Excellent analytical and problem-solving skills.
• Eagerness to learn and adapt to new technologies.
• Comfortable working independently and as part of a team.
• High attention to detail and accuracy.
• Full training will be provided; however, a minimum of 2 years' IT experience is required.
• Customer service orientated, possessing excellent interpersonal skills and a demonstrable ability to establish and maintain strong working relationships with a wide variety of key stakeholders.
• Clean full Driving licence.

Preferred Skills and Experience:

• Experience with Microsoft Dynamics Business Central.
• Familiarity with router configuration and troubleshooting.
• Proficiency in Power Automate (essential).
• Exposure to Power BI and Microsoft Fabric (preferred).
• Broad IT knowledge across hardware, software, and networking.
• Willingness to travel and work on-site as required.

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.