Homeowner Services officer

Role: Homeowner Services Officer
2 positions available
Location: Eastleigh 
Type: Perm role 
Salary: Up to £36.8k per annum
Hours: 37 hours per week 

We're delighted to be recruiting for two Homeowner Services Officers to join our exciting Specialist Residential Services team.

Your main purpose will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally.

You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes.

Key Responsibilities: 

• Manage a wide portfolio taking full responsibility for leasehold management.
• Provide specialist advice on lease covenants, subletting, alterations and lease variations.
• Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenants.
• Manage breaches of lease and take relevant court action for forfeiture.
• Support with Section 20 and QLTA consultations and the management of observations.
• Optimise income for the business through the collection of service charge arrears, service charge setting and scrutiny and major work recharges.
• Represent Abri at the First Tier Tribunal to defend leasehold challenges or present cases for tribunal determination.
• Audit costs, collated by the Finance Service Charge team, for repairs, management fees and general service charges.
• Work closely with resident’s associations in respect of estate improvements, account enquiries and planned maintenance programmes.
• Investigate subletting fraud in line with Abri’s procedures, ensuring that all appropriate actions are taken.
• Resolution of complaints and enquiries by providing information as requested.

• CIH or RPM qualified desired, or committed to complete the qualification.
• Demonstrable knowledge and understanding of Commonhold and Leasehold Reform Act 2002 and Landlord and Tenant act as they effect residential leaseholders.
• Demonstrable knowledge and experience of applying Commonhold and Leasehold law as it relates to, assignments, consents, enfranchisement, lease extension, breach of covenants and service charges.
• Ability to analyse and interpret lease covenants.
• Understand and apply knowledge of health & safety legislation as it effects and the risks that relate to the neighbourhood roles and their responsibilities.
• Ability to deal with difficult, sensitive and challenging behaviour and situations.

Please apply or call Leah Seber at Build Recruitment