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- Ensure diaries are optimised to maximum capacity with minimal travel, increasing productivity, reducing cost and maintaining outstanding customer service, health and safety prioritisation and vulnerability considerations.
- Work collaboratively with supervisors, operatives, customer experience teams, contractors and customers daily to deliver a seamless service.
- Actively oversee several diaries, managing workload for monitoring start and finish times to ensure completion of all jobs/tasks by the end of each working day.
- Utilise available resources by moving scheduled jobs amongst able trades to optimise the output of each operative and achieve right first time.
- Action unscheduled jobs and ensure that all emergency repairs and overdue services are carried out as per our service level agreement [SLA]
- Deal with inbound and outbound phone calls and emails from operatives, contractors, our customer experience team and residents to resolve queries/confirm appointments.
- Arrange and book follow on appointments with customers where jobs require more than one visit to complete. Where necessary, liaise with suppliers and contractors to arrange delivery of materials, scaffolding, skips etc.
- Knowledge of Microsoft Office packages including Outlook, Word, Excel and Teams
- Experience working in a busy office environment with reactive priorities always maintaining professional office conduct.
- Ability to communicate at all levels and with a variety of audiences. Communication skills to be both written and verbal.
- Able to follow procedures and policies and comply with legal and health and safety requirements commensurate with the role.
