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Are you an experienced scheduler, planner, or project manager with a strong background in repairs and maintenance - or do you come from a trades background with hands-on experience in disrepair work looking to step off the tools? Do you also have a solid understanding of legal disrepair processes? If so, we've got a fantastic opportunity for you!
We're looking for a Senior Repairs Coordinatorto join a great organisation within the Social Housing sector. This is a vital role that ensures complex legal disrepair cases are handled smoothly from start to finish - on time, to standard, and with customers at the heart of everything we do.
Role: Senior Repairs Coordinator
Location: Eastleigh
Salary: 37,000 per annum
Hours: 37 hours per week, Monday to Friday
Contract: Permanent
What you'll be doing:
- Taking ownership of complex legal disrepair cases, housing ombudsman investigations, and high-profile complaints - from start to completion
- Coordinating inspections, managing schedules, and ensuring that contractors and in-house teams complete works within agreed SLAs
- Keeping detailed, accurate records in case management systems and providing regular updates and reports
- Acting as the go-to point for escalations and liaising with customers, legal teams, contractors, and other internal stakeholders
- Leading admin and scheduling functions within the team, supporting colleagues and promoting a high-performance culture
- Supporting court processes by preparing evidence and occasionally attending proceedings
- Helping improve service delivery by identifying ways to streamline processes and improve customer outcomes
What you'll need:
- Proven experience in scheduling, job management, and repairs & maintenance delivery
- Strong understanding of legal disrepair cases and the processes around them
- Good understanding of general building defects, including damp & mould
- A proactive, solution-focused mindset and ability to juggle multiple priorities
- Excellent communication and customer service skills
- Experience in social housing or a related sector is desirable but those with a trade background is also welcome to apply
- A collaborative and professional approach
This is a hands-on, high-impact role where your leadership and problem-solving will directly improve housing quality and customer satisfaction. If you have the relevant skills, please apply ASAP!
