Service Charge Office

Our client based in Hampshire, are looking for a Service Charge Officer on a permanent basis to start as soon as possible!

The role is a full-time hybrid position, 2-3 days onsite with Tuesday and Wednesday as core days. The salary on offer is up to £30,000 negotiable dependent experience.

Our client is looking for skilled individuals with experience managing and administering the service charge process of rental, ownership and leasehold customers.

Duties will include (but are not limited to):

• Managing and administering the accurate calculation, setting and issue of all service charges - rental, shared ownership and leasehold/freehold properties over both calendar and financial years
• Apportioning costs correctly to individual customers in accordance with lease and tenancy agreements
• Review, monitor and control actual spend against budgetReconcile charges back to property records, ensuring that all data sent externally matches internal records
• Review new development service charges, reporting and analysis back to the relevant team
• Creating and maintaining property records within the property database, being the first point of contact for any queries regarding their upkeep
• Offering frontline response to residents in matters relating to rent enquiries and service charges, including attending residents’ meetings where required
• Maintaining information relating to sinking fund accounts including posting entries and reconciling bank accounts
•  Monitoring utility costs, recording the usage and complete trend analysis to ensure accurate service charging is maintained

Experience, skills and expertise required:

• Right first-time approach. Thorough reviews, checks and analysis of data before sending to external stakeholders
• Demonstrates a proactive can-do problem-solving approach, with high level of attention to detail
• Knowledge of Service Charge Legislation, including Landlords and Tenant Act 1985, Commonhold and Leasehold Reform Act 2002, Service Charge (Consultation Requirements) (England) Regulations 2003)
• Experience of leases and tenancy agreements, and their varying terms
• High level of IT literacy and strong MS Excel/Word skills
• Effective communication, numerical and analytical skills with an ability to interpret data
• Exceptional organisational skills and the ability to prioritise own workload effectively

Rewards and Benefits:

• Hybrid working
• Employee discount scheme
• Life assurance
• Pension contributions and staff loans
• Employee assistance programme

Working hours:

• 37 hours per week
• Monday – Friday

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible.

If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.