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Salary: Up to £35,000 per year
Hours:Â Full-time
Location:Â Eastleigh
What you’ll do
- Lead and support the reception and patient administration team, ensuring a smooth and professional experience for all patients and visitors.
- Manage reception rotas, performance, and training, fostering a positive and supportive team culture.
- Oversee reception desks across multiple areas, ensuring consistent service standards are met.
- Ensure all visitors are greeted promptly and courteously, maintaining a welcoming atmosphere at all times.
- Maintain accurate patient administration systems, including appointment bookings, referrals, and records.
- Handle incoming and outgoing communications, including calls, emails, and correspondence, efficiently and professionally.
- Monitor and manage waiting lists, ensuring accuracy and identifying opportunities to improve efficiency.
- Assist with basic financial and administrative tasks as required.
- Uphold security procedures, including issuing and monitoring visitor badges and maintaining visitor logs.
- Support continuous improvement across reception operations and contribute to developing best practice processes.
- 25 days annual leave plus 8 Bank Holidays
- Company pension scheme
- Employee discount
- Private medical insurance
- Supportive and friendly working environment
- Opportunities for professional growth and development
